Standard Support Covers
- Account Access, Billing, And Subscriptions
- API Keys, Authentication, And API Errors
- Documented API Behavior
- Suspected Outages Or Degradation
- Suspected Finbase-Served Data Issues
Support
We're Here to Help
Get help with Finbase accounts, billing, API requests and responses, outages, and suspected data issues. Sign in to the support portal to create a tracked request, review status, and keep support history tied to your organization.
Support Boundaries
Support for Finbase accounts, APIs, and data issues.
Standard support is focused on Finbase account access, billing, subscriptions, API usage, documented endpoint behavior, service availability, and Finbase-served data questions.
Outside Standard Support
Standard support does not include building or debugging integrations, customer applications, ETL pipelines, reports, dashboards, spreadsheets, internal workflows, customer infrastructure, or third-party systems.
Response Expectations
Finbase reviews support requests during normal business hours. Enterprise and production-impacting issues may be prioritized based on severity and account context.
Custom Integrations
Need assistance integrating Finbase APIs into your workflows?
Contact Finbase with a brief summary of the integration need to see if we can help directly, or through one of our trusted partners.
Discuss Integration SupportEnterprise Procurement
Need annual billing or offline payment coordination?
Enterprise customers can use sales-assisted billing workflows when standard checkout is not the right fit for procurement, annual invoicing, or larger payment amounts.
Contact Sales